Downtown Albany Gift Card Frequently Asked Questions

 

Can I use the same gift at multiple locations? 
Yes, as long as there is a remaining balance, the card may be used at any participating location. See list of locations that accept the Downtown Albany Gift Card. 

 

Will my gift card work anywhere? 
The card can be used at any location that is participating in the program. Additional businesses are being added every day! View all participating locations here. 

 

Can refunds be provided to my gift card? 
Yes -- just as refunds would be applied to your credit card, they can also be applied to your gift card. 

 

Where can I check my gift balance? 
Check your gift balance here: Check Balance.   

 

What do I do if my gift card is declined? 
If your card is declined, it could be because: 

  • The information is entered into the POS or terminal system incorrectly, try re-entering the information 

  • The value on the card is less than what is trying to be redeemed. In the event that your purchase exceeds the amount in your balance, you will need to have an additional form of payment to cover the difference of the purchase amount.  

  • You are trying to redeem it at a non-participating business 

 

Will my payment automatically deduct from the card if I don't have enough to cover my entire balance? 
In the event that your purchase exceeds the amount in your balance, purchases will need to be split up separately with the card balance being paid first and then using a separate payment method. 

 

How is the digital gift card redeemed? 
The card is keyed in manually into a business’ POS or terminal systems as a credit card. It cannot be swiped. 

 

Are physical cards an option? 
There are no plastic cards available. The card is available electronically via text or email, and from there you can choose to print it out. 

 

Is there a cost associated with purchasing a gift card? How much does it cost to purchase a card? 
The Downtown Albany BID will cover eDelivery fees through December 31, 2021. After that time, the card purchaser pays an eDelivery fee to cover processing costs ($1.00 per card and 5% of the total value of the gift amount), unless this has been paid by a third party. The card recipient and merchant receive the full value for the card, providing maximum benefit to local businesses. 

 

What happens if my purchase amount exceeds the balance on my gift card? 
In the event that your purchase exceeds the amount in your balance, you will need to have a separate form of payment to cover the difference of the purchase amount. 

For additional questions or concerns regarding your Downtown Albany Gift Card, email [email protected]